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Services and complaint management

Connecting you with your fleet 24/7

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At Arval we understand that for your business to compete you need easy access to your KPIs at all times. That’s why we’ve created our Arval Smart Experience, which channels all of the information from your fleet into one secure platform.

Arval Smart Experience ensures that you and your drivers will always have everything you need at the touch of a button.

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Connecting you with your fleet
Arval Connect

Arval Connect lets you keep track of your fleet at a glance. Optimised for tablet, laptop and desktops, it allows you to access everything you need to know in one intuitive portal. It provides you with an inbox with all your messages from Arval, as well as an archive of documents, including invoices, fines and everything else you might need

. And what’s more, it allows you to search by driver or licence plate.

With Arval Connect you will:

  • Keep in touch directly with account managers
  • Keep up-to-date with the latest industry news
  • Access video reviews of fleet vehicles
  • Access maps of available services and maintenance sites
Você conectado à sua frota
Arval Connect

A Arval Connect permite que você acompanhe sua frota através de um portal intuitivo. Desenvolvido para tablets, laptops e desktops, exibe um feed de notícias, calendário de entregas, bem como o compartilhamento de documentos e relatórios.

Com a Arval Connect, você poderá:

  • Manter contato direto com os account managers
  • Ficar atualizado com as notícias mais recentes da Arval
  • Ter acesso a vídeos informativos
  • Ter acesso a mapas dos fornecedores da Arval
Your entire fleet in a click
Arval Fleet View

Arval Fleet View lets you keep track of information on your entire fleet. With data from all individual drivers on the road, you can easily adjust fleet-wide strategies.

With Arval Fleet View you can:

  • Monitor strategic fleet KPIs
    • Fleet activity and performance
    • Financial overview
    • Driver satisfaction and performance
    • Fuel usage, fuel costs and insurance
    • Contract lapse and mileage coveredCO2 emissions
  • View running costs
  • See which drivers are performing well and which aren’t
Sua frota em um clique
Arval Fleet View

Arval Fleet View permite que você acesse informações de toda a sua frota. Com dados de cada veículo, você consegue ajustar com facilidade suas estratégias relativas à frota.

Com a Arval Fleet View você poderá:

  • Monitorar KPIs estratégicos da frota
    • Atividade e desempenho da frota
    • Visão geral financeira
    • Desempenho do condutor
    • Tempo de contrato e quilometragem
    • Emissões de CO2
  • Visualizar custos operacionais
The world in your drivers’ hands

Arval Mobile+ connects your drivers with the data they need to ensure their operations are always effective.

With Arval Mobile+ your drivers can:

  • Access their documents at all times, from car registration certificates to driving licences
  • Connect to Arval’s service suppliers network
  • Manage their car maintenance in an easy and simple way
  • Check on their driving performance
  • Find all contract details
Soluções nas mãos de seus condutores

Arval Mobile+ conecta seus condutores com os dados que precisam para garantir que suas operações sejam sempre eficazes.

Com Arval Mobile+, seus condutores podem:

  • Realizar o agendamento online de suas manutenções
  • Acessar a rede de fornecedores da Arval
  • Encontrar detalhes do contrato
  • Ter acesso a trechos do Acordo de Responsabilização do Condutor
  • Ligar diretamente para a Arval
How do your drivers perform?

This app will improve your fleet’s driving performance, one driver at a time. Measuring speed, acceleration and braking on your driver’s phone, the app highlights areas for improvement. We know driver performance is important to you, so we have made it a priority.

With Arval Drive Challenge your drivers can:

  • Measure their performance on every journey
  • Unlock rewards
  • Link directly to social media platforms to share their progress
  • Improve their awareness of their driving performance
  • Check their position in leader boards

Arval Drive Challenge is a serious but fun game that helps score your drivers’ performance and also gives them a chance to win a range of prizes. The app will give the drivers a pass or fail based on how they drive. The more passes – the more points they get.

Como é o desempenho de seus condutores?

Este app vai aprimorar o desempenho de condução de sua frota, um condutor de cada vez. Medindo a velocidade, aceleração e frenagem no telefone de seu condutor, o app destaca áreas para melhoria. Sabemos que o desempenho de seu condutor é importante para você, assim, nós fizemos disso uma prioridade.

Com Arval Drive Challenge, seus condutores podem:

  • Medir o desempenho em cada viagem
  • Desbloquear recompensas
  • Fazer um link direto com plataformas de mídias sociais para compartilhar seu progresso
  • Melhorar sua consciência do desempenho ao volante
  • Verificar sua posição no painel de líderes

Arval Drive Challenge é um jogo divertido, porém sério que ajuda a pontuar o desempenho de condutores e também dá a eles a chance de ganhar uma série de prêmios. O app dará ao condutor a avaliação “passou” ou “falhou” com base na forma como dirigem. Quanto mais eles passarem – mais pontos conseguirão.

Share with social media
You and your drivers can join in the discussion on social media by tweeting and following us across our many networks.

From tips about the auto industry on Twitter to discussions about the best 4x4s on Facebook, we want to find out more about what you like – and what you don’t. Arval’s social platforms, such as LinkedIn, connect you with likeminded people who care about the auto industry and its news. So no matter if you’re just tuning in to the YouTube channel to see industry experts discussing important issues such as the state of the market, or if you like a photo of the latest Audi A4, we want to hear from you.

Fique ligado nas redes sociais
Você e seus condutores podem estar sempre conectados através de nossas redes

Desde curiosidades do mundo automotivo no Twitter até informações sobre nossos processos e lançamentos no Facebook e no Youtube, queremos estar mais próximos de você. As plataformas sociais da Arval, tais como o LinkedIn, conectam você com pessoas que pensam como você e se preocupam com a gestão de frota.





Your satisfaction is important to us. That is why we guarantee service tailored to your needs and do regular surveys, to make sure we keep our promise.

Sua satisfação é importante para nós. É por isso que garantimos soluções sob medida para suas necessidades e fazemos pesquisas regulares, para nos certificar que nossa promessa seja mantida.

With our Service Level Agreement, we draw up guarantees and service standards with you beforehand. Our clients are our best ambassadors and we will always go that extra mile to see that you are happy on a permanent basis.

We set clear processes and service standards so that you know what to expect
We make regular surveys, measure our performance and your level of satisfaction
Every expression of dissatisfaction is a complaint, regardless of the cause
Our commitment means you get what you signed up for

Complaints are an opportunity to improve

We consider every complaint from a client as a gift and an opportunity to improve what we do, and how we do things.

A complaint means that we have not met your expectations and tells us what we have to do better to earn the loyalty of our customers. This is why we keep an open dialogue with you and report complaints KPI to you.
If somebody using our service is dissatisfied, we register the complaint in our dedicated tool and make sure the complaint is acknowledged within 24 hours. Our objective is to solve the issue as immediately as possible, within 3-5 days depending on countries.
However, to us, it does not end here. We regularly consider trends to see where we can do better on all different levels. Your feedback is our most important input and we investigate and amend our process accordingly. Only when you are satisfied and our process ameliorated do we consider the issue resolved.